FAQ Pre-Requisite Checklist

Created by Arjun N, Modified on Sat, 23 May at 2:42 AM by Arjun N

Welcome to Milestone FAQ Manager. To ensure the smooth onboarding of your business we have prepared a checklist of items that you need to provide to your Customer Success Manager (CSM). These details help us expedite your onboarding and optimize your experience on Milestone FAQ Manager.

Business Information

Business Name:
Address 1 & Address 2, City, State, Country, Zip Code:
Phone:
URL:

Competitor Information

Competitor 1: 
Competitor 2: 
Competitor 3:

Alexa Skill Details

Please complete the Alexa Skill Setup Information Form provided by you Customer Success Manager. This form includes details like, Alexa skill invocation name, skill description, public name, etc.

Google Access:

Google Search Console  

Google Search Console: Full access for gsitemap3.milestoneinternet@gmail.com

Instructions on granting GSC access  

Google Analytics

Google Analytics (Enterprise Clients): Full Access for gsitemap3.milestoneinternet@gmail.com

Instructions on granting GA access  

Google Tag Manager

Provide Milestone ‘Manager / Admin’ level access to Google Tag Manager / Adobe Tag Manager / Tealium
email: gsitemap3.milestoneinternet@gmail.com

Google Business Profile

For individual business access use: 5265682274

For group business access 5580309839 for group business

Implement Milestone FAQ Script

Whitelist Milestone IP: 52.154.254.46 or 20.37.131.8

FAQ Script Implementation (GTM or Hardcode into Head Section)

FAQ implementation via hardcode to head section

Client implements Milestone FAQ (JS) Script via Hardcode in the <head> section of the site. Or via the Tag Manager tool on all or specific pages.  

Please create a new tag in GTM named “MS-Schema” and add the above script.
Trigger on All Pages – Priority 1
Add a DIV tag: <div id="ms_faqholder"> </div> to the designated section of the webpage so that the loader script can insert the FAQs in this designated tag.

Content and Keyword Direction

Top Pages
Brand Q
Services/Solutions provided
Topics

Once you have provided your Customer Success Manager with the required information the Milestone team will update it to the Milestone Presence Cloud for distribution across Milestone FAQ Manager.